Support
A real person reads every message — usually within a day.
Send us a message
Questions, problems with a generation, billing, or anything else — it lands straight in our inbox.
Prefer email? Write to support@bloxugc.com.
Help us help you faster
Include what you can — it usually turns two emails into one:
- The email address on your BloxUGC account
- What you were making and what happened instead
- A screenshot of the result or the error message
- Roughly when it happened
Bad generation?
If a build came out clearly wrong — missing pieces your photo shows, or nothing like what you asked for — email us with a screenshot and we’ll make it right, including refunding the credits when the result genuinely missed.